Lost & Found

For items reported lost:
  1. Ask the owner if they have checked all the places in the library where they might have left the item.
  2. Tell them to contact the Security Office.
For items of obvious value (i.e. — ID cards, wallet, purse, car keys, cell phone, laptop, etc.):
  1. Attempt to find the identity of the owner.
  2. Look up the owner in WMS or the NU directory.
  3. If found in WMS or the NU directory, contact the owner by email from library@northwestu.edu and let them know their item is being held at the library front desk.
  4. Place the item in the filing cabinet near Dorothy’s desk.
For items NOT of obvious value:
  1. Check for any identifying information.
  2. If you are able to determine the owner of the item, contact them by email from library@northwestu.edu and let them know their item is being held at the library front desk.
  3. Place the item in the Lost & Found box on the shelf across from the mail table in the staff room. Place small items in the black cabinet next to the library front desk.
For USB drives:
  1. Check documents on the USB drive for any identifying information.
  2. If you are able to determine the owner of the drive, contact them by email from library@northwestu.edu and let them know to pick up their USB drive at the library front desk.
  3. Label the USB drive with the owner’s name and date emailed.
  4. Place the USB drive in the black cabinet next to the library front desk.
Reclaiming lost items:
  1. Verify the owner’s identity.
  2. If you were unable to determine the owner of an item, have the person describe the lost item and any identifying characteristics.
Once the Lost & Found box is full, items should be turned over to the Security Office. Items turned over to the Security Office will be retained for one month and then disposed of.