Posts Tagged 'front desk'

Adding Affiliate Borrowers

Posted by:

The affiliate borrower application must be submitted in person at the library front desk. Blank copies of the application are available in the top right drawer of the front desk and in the User Services folder on the S: drive (S:\User Services\Circulation\Patrons\Affiliate Borrowers\Application\Affiliate Application.docx). Place the completed application form in Emily’s inbox once you are finished creating the patron record.

Information about the different groups of people eligible for affiliate borrower accounts can be found on the Visitors page of the library website, under “Borrowing Privileges at NU”: http://library.northwestu.edu/services/visitors/.

The library account must be in the name of the qualified borrower (ex. pastor or NAPCU student). Spouses, family members, and other individuals authorized to use the account should be listed as proxy borrowers.

Verifying the Patron’s Credentials

NU Alumni

  • If the patron is a recent graduate, check WMS to see if there is an existing record for them.
  • If the patron has their old NU student ID card, this is acceptable verification. Otherwise, ask for another picture ID to verify their identity.
    • If the patron already has an account in WMS but doesn’t have their NU student ID card anymore, use their existing account and tell them to bring a picture ID when checking out books.
  • You can also check their enrollment status in PowerCampus. If they are not listed as alumni in PowerCampus, contact the Alumni Office (http://eagle.northwestu.edu/directory/department/advancement/) to check their status.

Pastors and Missionaries

  • Ask for a business card showing their church or missions board affiliation.
  • Pastors – If they do not have a business card, try checking their church’s website.

Fuller Theological Seminary

  • Ask to see their current student ID.
  • Check the list of currently enrolled students located in the User Services folder on the S: drive (S:\User Services\Circulation\Patrons\Fuller).

AGTS (Assemblies of God Theological Seminary)

  • Ask to see their current student ID.

NAPCU

Issuing a Library Card

NU Alumni

  • If the patron already has an account in WMS, do not issue them a library card. They should use their old NU student ID card or another picture ID when checking out books.
  • If the patron does not have an account in WMS and does not have their old NU student ID card anymore, look up their student ID number inĀ PowerCampus and use it when creating their record. Do not issue them a library card. They should use another picture ID when checking out books.

Fuller

  • Use the student’s Fuller ID card instead of issuing them a new library card. Scan the barcode on their student ID card to generate their account number (it should begin with an L). This number is their Fuller library card number and they use it to log in to their Fuller library accounts. See this blog post for more information.

NAPCU, AGTS

  • Use their student ID card instead of issuing them a new library card. Scan the barcode on their student ID to generate their account number. If their ID card does not have a barcode, you can place an NU barcode on their student ID card or issue them a new library card, whichever they prefer.

Pastors and Missionaries, Community Borrowers

  • Issue them a new library card. Place a barcode on the back and have them sign the front. Use the barcode when setting up their patron record.
Creating the Patron Record

After verifying that the patron’s application is complete, you may create a new patron account for them in WMS.

From the Circulation module, verify that the patron does not already have an account in WMS (this is especially important for NU Alumni). If an account already exists for the patron, update their patron type, address, telephone, email, and expiration date accordingly.

Once you confirm that there is no existing record, click the Create New Patron button.

Create New Patron

Fill in the patron’s information. Make sure to choose Affiliate for patron type, and select the proper expiration date.

NU Alumni, Pastors, Missionaries – Set the expiration date for the end of the month, two years in the future.

Fuller – Set the expiration date for the following November 1. We receive the Fuller patron list once a year in October, so that will provide for the most up-to-date status.

NAPCU, AGTS – Ask the patron when their current term (quarter, semester, or trimester) is over. Set the expiration date for the end of that month.

Community Borrowers – Set the expiration date for the end of the month, one year in the future.

Patron Information

After the patron record has been created, go into the Profile section and add a Staff Note indicating what type of affiliate borrower the patron is. If the patron is a pastor, missionary, or NAPCU student, specify what institution they are affiliated with.

Staff Note - Affiliate Borrower

Updating Patron Information

Pastors and missionaries receive unlimited account renewals. When one of these patrons contacts the library to renew an expired library account, please verify their church/missions board affiliation and update their account information if necessary.

If the patron no longer has a church or missions board affiliation, see if they qualify for a free library account under another category. If they do not, they will be classified as a Community Borrower and will need to pay the $40/year fee.

0

Lost & Found

Posted by:

For items reported lost:
  1. Ask the owner if they have checked all the places in the library where they might have left the item.
  2. Tell them to contact the Security Office.
For items of obvious value (i.e. — wallet, purse, car keys, cell phone, laptop, etc.):
  1. Attempt to find the identity of the owner.
  2. Look up the owner in WMS or the NU directory.
  3. If found in WMS or the NU directory, contact the owner by email from library@northwestu.edu and let them know their item is being held at the library front desk.
  4. Place the item in the filing cabinet near Dorothy’s desk.
For items NOT of obvious value:
  1. Check for any identifying information.
  2. If you are able to determine the owner of the item, contact them by email from library@northwestu.edu and let them know their item is being held at the library front desk.
  3. Place the item in the Lost & Found box underneath the front desk. Place small items in the paper tray on the shelf above the Lost & Found box.
For USB drives:
  1. Check documents on the USB drive for any identifying information.
  2. If you are able to determine the owner of the drive, contact them by email from library@northwestu.edu and let them know their USB drive is being held at the library front desk.
  3. Label the USB drive with the owner’s name and date emailed.
  4. Place the USB drive in the paper tray on the shelf above the Lost & Found box.
Reclaiming lost items:
  1. Verify the owner’s identity.
  2. If you were unable to determine the owner of an item, have the person describe the lost item and any identifying characteristics.
Once the Lost & Found box is full, items should be turned over to the Security Office. Items turned over to the Security Office will be retained for one month and then disposed of.

 

0

Checking Out Items to Visitors

Posted by:

Visitors may check out headphones and dry erase markers from the front desk — there is no need to ask for their driver’s license or any kind of collateral.

Visitors may also use the 24-hour locker (Locker #14) to store personal belongings. They may use the Locker #14 key, but they must return it to the front desk before leaving the library. Send an email notifying the library staff that a visitor is using Locker #14, because the key will not be checked out. Visitors should come to the front desk and ask for the key when they would like to retrieve their belongings.

0

Vending Machine

Posted by:

The vending machine is located in the foyer of the library, next to the lockers. Any problems with the vending machine should be reported to Student Development:

Susan Turnquist, Student Development Administrative Assistant – susan.turnquist@northwestu.edu.

If the vending machine malfunctions and a patron complains, you may give him/her a refund using money from the cash box at the front desk. Make sure to record the transaction on the cash box ledger. Write the reason for the refund in the “Name” column and put the amount refunded in the “Misc” column as a negative number.

0