Login Troubleshooting

If you’re having trouble logging in to the library website, please try the following:

Check spelling of your email address (especially the northwestu.edu portion).
Try logging in both with and without @northwestu.edu – most login forms will accept just firstname.lastnameXX as the username.
Try a different browser, if you have one installed on your device.
Try clearing your browse cache and restarting the browser.
If none of these work, you may need to reset your NU password (even if it works on other sites). Visit https://eagle.northwestu.edu/departments/information-technology/help-desk/password-changes/

For further help, email library@northwestu.edu and let us know:

What page you started on and what link you clicked to bring you to the login page.
The error message you see (include a screenshot if possible)

How to clear your browser cache

Click on the three dots menu
Close all other tabs and Chrome windows
Click “Clear Browsing Data…”
Choose your options:
- Time Range: we recommend “All Time”
- In the Advanced tab, uncheck boxes as desired, to keep passwords, download history, etc.
- Keep “Cookies and other site data” checked
Click Clear data button

Open a new tab. Close all other tabs and Edge windows
Click on the three dots menu in the top right corner
Go to History
Click the trash can at the top of the pop-up menu
Choose your options:
- Uncheck boxes as desired, to keep passwords, download history, etc.
- Keep “Cookies and other site data” checked
Click “Clear now” button

Open a new tab. Close all other tabs and Firefox windows
Go to menu in top right corner
Click History
Go to “Clear recent history…”
Choose your options:
- Time range to clear: we recommend “Everything”
- You may uncheck options such as “Browsing & download history” and “Form & search history” to save password and autofill data
- Keep “Active logins” “Cookies” and “Cache” checked
Click “Clear Now” button