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Login Troubleshooting

If you are being denied access to resources, please try any of the following:

  1. Try accessing the resource through a link on the library website.
  2. On the page where you are denied access, look for a link that offers access through your institution or through Open Athens.
  3. Try a different browser, or clearing your browser cache, especially if you are logged in to other libraries or schools.

If you have reached the NU login page, but are still having trouble, please try the following:

  1. Check spelling of your email address (especially the northwestu.edu portion).
  2. Try logging in both with and without @northwestu.edu – most login forms will accept just firstname.lastnameXX as the username.
  3. Try a different browser, if you have one installed on your device.
  4. Try clearing your browser cache and restarting the browser.
  5. If none of these work, you may need to reset your NU password (even if it works on other sites). Visit https://eagle.northwestu.edu/departments/information-technology/help-desk/password-changes/

For further help, email library@northwestu.edu and let us know:

  1. What page you started on and what link you clicked to bring you to the login page.
  2. The error message you see (include a screenshot if possible)

How to clear your browser cache

Chrome

  1. Click on the three dots menu
  2. Close all other tabs and Chrome windows
  3. Click “Clear Browsing Data…”
  4. Choose your options:
    • Time Range: we recommend “All Time”
    • In the Advanced tab, uncheck boxes as desired, to keep passwords, download history, etc.
    • Keep “Cookies and other site data” checked
  5. Click Clear data button

Edge

  • Open a new tab. Close all other tabs and Edge windows
  • Click on the three dots menu in the top right corner
  • Go to History
  • Click the trash can at the top of the pop-up menu
  • Choose your options:
    • Uncheck boxes as desired, to keep passwords, download history, etc.
    • Keep “Cookies and other site data” checked
  • Click “Clear now” button

Firefox

  1. Open a new tab. Close all other tabs and Firefox windows
  2. Go to menu in top right corner
  3. Click History
  4. Go to “Clear recent history…”
  5. Choose your options:
    • Time range to clear: we recommend “Everything”
    • You may uncheck options such as “Browsing & download history” and “Form & search history” to save password and autofill data
    • Keep “Active logins” “Cookies” and “Cache” checked
  6. Click “Clear Now” button

Safari

  1. Open a new tab. Close all other tabs
  2. Click “Safari” on the menu bar
  3. Choose “Clear History…”
  4. Choose time range in drop down. We recommend “all history”
  5. Click “Clear History” button